Support
Answers to common questions are below. If you're stuck, write to us and a real person will get back to you, usually within a day.
Include the email on your account and, for a TV or LED board, what's on its screen.
Apple TV app
How do I link my Apple TV?
- Open TCG Marquee on the Apple TV. It shows a QR code and an 8 character code.
- Scan the QR code with your phone's camera, or go to tcgmarquee.com/link on any phone or computer and type the code.
- Sign in to your TCG Marquee account and tap Link it. Your collection appears on the TV within a few seconds.
The code on my TV expired
Codes last 10 minutes and the TV replaces them on its own. Use the one on screen now.
How do I use the remote?
- Left and right flip between pages.
- Play/Pause holds the current page; press it again to continue.
- Select (click) opens settings, where you can see which account the TV is linked to or unlink it.
There's a red dot in the corner of the screen
The TV couldn't reach TCG Marquee on its last refresh, so it's showing the most recent prices it has. It keeps trying every minute. Press Select to see the reason. If it stays, check the Apple TV's internet connection (Settings, Network).
How do I unlink a TV, or move it to another account?
On the TV, press Select and choose Unlink this TV. Or sign in on the website, open Account, and remove it under Walls and screens; it stops showing your collection within a minute. The TV then shows a new code to link.
My TV says "Device paused"
Your plan covers fewer devices than you have linked. Remove one on the website's Account tab, or change your plan, and the paused device starts working again.
Your collection and prices
How do I add cards?
Sign in at tcgmarquee.com, open Collection, pick the game, and search by name. Choose the exact printing and its condition, or the grading company and grade for slabs. You can also import a spreadsheet (CSV) from another collection app.
How often do prices update?
Once a day, from recent market sales. A card can show no price if there haven't been enough recent sales of that exact printing and condition; try a different condition or printing.
What's show mode?
For vendors: mark cards For sale and give each an asking price, then turn on show mode. Your screens show only those cards, with your asking price large and the market price underneath.
Can I get a copy of my data, or delete my account?
Download your whole collection as a spreadsheet from the Collection tab. You can delete your account and all of its data from the Account tab. See the privacy policy for details.
Account
I forgot my password
On the sign in page, choose Forgot password? and we'll email you a reset link. It works once and expires in an hour.
How do I get an account?
TCG Marquee is in a private beta. Request an invite and we'll email you when a spot opens.